In March 2025, Kempegowda International Airport (KIA) in Bengaluru became the first airport in India to introduce a sensory room designed to support neurodivergent travelers, including those with autism spectrum disorder (ASD). Located near the 080 International Lounge on Level 4 of Terminal 2, this innovative facility addresses the sensory challenges faced by individuals with autism, sensory processing disorder (SPD), anxiety, and other mental health conditions in the often overwhelming airport environment. This article explores the features, significance, accessibility, and impact of the sensory room, highlighting its role in promoting inclusive air travel.
Why a Sensory Room for Autism?
Airports are inherently high-stimulus environments, with bright lights, continuous announcements, security screenings, and crowded spaces. For individuals with autism, these factors can trigger sensory overload, leading to stress, anxiety, or meltdowns. According to the Indian Council of Medical Research (ICMR), approximately 1 in 68 children in India is diagnosed with ASD, and a 2018 study by the National Institute of Mental Health and Neurosciences (NIMHANS) estimates that 1 in 10 individuals may experience some form of sensory processing disorder. Recognizing these challenges, Bengaluru Airport collaborated with Incluzza, a disability inclusion organization powered by EnAble India, to create a calming space tailored to neurodivergent needs.
The sensory room aligns with global trends toward inclusive public spaces, following examples like San Francisco International Airport, which introduced a similar facility in December 2024. It reflects Bengaluru Airport’s commitment to accessibility, as emphasized by Hari Marar, MD and CEO of Bangalore International Airport Limited (BIAL): “The addition of the sensory room aligns with our mission to create a seamless and stress-free experience for every traveller, ensuring that inclusivity is not just a feature but a core value for us.”
Features of the Sensory Room
The sensory room is a thoughtfully designed space backed by behavioral science and occupational therapy research. It incorporates visual, tactile, auditory, and movement-based elements to cater to diverse sensory needs, helping passengers regulate emotions and reduce stress. Key features include:
- Ambient Lighting: Bubble tubes, galaxy projectors, and LED cubes provide gentle, customizable lighting to create a soothing visual environment and encourage visual tracking.
- Interactive Elements: Floor and wall projections, a ball pool, and a sensory toy station offer cognitive engagement and tactile stimulation for those seeking sensory input.
- Calming Tools: Weighted blankets, crash pads, therapy mats, and vibrating pillows provide physical comfort and emotional regulation, offering a sense of enclosure and pressure.
- Auditory Features: A white noise machine and sound system minimize background noise, while an aroma diffuser with calming scents enhances relaxation.
- Visual and Tactile Aids: Organic abstract murals, optical curtains, infinity mirrors, and tactile wall panels promote emotional well-being and sensory exploration.
- Additional Amenities: A balance board, lava lamp, and activity boards support focus and stress reduction, catering to varying sensory preferences.
The room is divided into two sections: one with low lighting and gentle white noise for those needing minimal stimulation, and another with interactive features for those who benefit from tactile or auditory input. Research cited by Incluzza indicates that 15–30 minutes in such a sensory-friendly environment can significantly alleviate feelings of overwhelm.
Accessibility and Usage
The sensory room is open to all passengers, not just those with an official autism diagnosis. It also serves travelers with anxiety, depression, small children, elderly passengers, or anyone experiencing sensory overload. Dr. Nidhi Singhal, Director of Research and Training at Action for Autism, notes, “Many people experience sensory overwhelm at different points in their lives, regardless of whether they have a diagnosed condition.” The facility can accommodate up to eight people at a time, and a booking system is being developed to manage access, though advance reservations are not currently mandatory.
The room’s inclusive design ensures adaptability, with features catering to both children and adults. Its location near the 080 International Lounge makes it easily accessible for international travelers, and its integration into Terminal 2’s biophilic, sustainable design enhances the overall calming effect.
Collaboration and Expertise
The sensory room was developed in partnership with Incluzza, leveraging expertise from behavioral scientists, occupational therapists, and autism support professionals. Dipesh Sutariya, Chairman and Managing Director of EnAble India, stated, “The Sensory Room is one of several inclusion initiatives BIAL has undertaken to ensure every kind of passenger has a good experience. It’s heartening to see accessibility being driven by thoughtful, proactive action.” The collaboration built on the Disability Inclusion Office established at KIA in 2023, reinforcing BIAL’s long-term commitment to accessibility.
Impact and Significance
The sensory room sets a new benchmark for inclusive air travel in India, addressing a critical gap in airport infrastructure. Its benefits include:
- Reduced Travel Stress: By providing a sanctuary for neurodivergent travelers, the room makes air travel more accessible and less daunting, particularly for those with autism.
- Broader Inclusivity: The facility supports a wide range of passengers, fostering a more welcoming airport environment.
- Global Influence: As India’s first sensory room, it positions KIA as a leader in accessibility, inspiring other airports to adopt similar initiatives.
- Alignment with National Goals: The initiative supports India’s efforts to improve accessibility for people with disabilities, a population often underserved in public infrastructure.
The India Autism Centre praised the effort, noting in a social media post, “Airports can be overwhelming for neurodivergent individuals due to bright lights, loud noises, and crowds. This sensory room is a game-changer.” The facility also contributes to the global conversation about neurodiversity, recognizing conditions like autism, ADHD, and dyslexia as variations in cognitive processing, as explained by Dr. Singhal.
Challenges and Future Considerations
While the sensory room is a pioneering step, challenges remain:
- Capacity Limits: With a maximum capacity of eight, the room may face demand issues during peak travel times, necessitating an efficient booking system.
- Awareness: Passengers must be informed about the facility’s availability, requiring effective signage and communication.
- Scalability: Expanding similar facilities to other terminals or airports will require significant investment and expertise.
- Staff Training: Airport staff need ongoing training to assist neurodivergent travelers sensitively, complementing the sensory room’s impact.
BIAL is addressing these by planning a booking system and continuing its partnership with Incluzza to enhance accessibility initiatives. The Disability Inclusion Office will likely play a key role in scaling such efforts.
Comparison with Global Standards
Globally, airports like San Francisco, Heathrow, and Atlanta have introduced sensory rooms or autism-friendly programs. Bengaluru’s facility stands out for its comprehensive design, incorporating a wide range of sensory tools and expert input. Unlike some international counterparts that restrict access to diagnosed individuals, KIA’s inclusive approach broadens its impact. However, it could adopt additional features like trained staff escorts or sensory-friendly security lanes, as seen in airports like Dublin, to further enhance the travel experience.
Recommendations for Travelers
For neurodivergent travelers or families with autistic individuals planning to use the sensory room:
- Plan Ahead: Contact the airport in advance to check availability, especially during peak travel seasons, as a booking system is in development.
- Know the Location: The room is near the 080 International Lounge, Level 4, Terminal 2, accessible post-security for international travelers.
- Combine with Other Support: Use resources like the Disability Inclusion Office or request assistance from airport staff for a seamless experience.
- Explore Local Support: For autism-related services in Bengaluru, facilities like Manipal Hospital Old Airport Road offer comprehensive ASD care, including developmental pediatrics and therapy, which can be useful for pre- or post-travel needs.
Conclusion
The sensory room at Kempegowda International Airport marks a historic milestone in Indian aviation, making air travel more inclusive for neurodivergent individuals, particularly those with autism. Its thoughtful design, rooted in behavioral science and occupational therapy, addresses the sensory challenges of airports, offering a calming sanctuary for passengers. By collaborating with Incluzza and prioritizing accessibility, BIAL sets a precedent for other Indian airports to follow. As Dipesh Sutariya noted, “We hope this is the beginning of more such initiatives across the country.” Travelers can access this groundbreaking facility to reduce stress and enhance their journey, while stakeholders should advocate for its expansion to ensure inclusive travel becomes a nationwide standard.
Call to Action: Visit the sensory room on your next trip through Bengaluru’s Terminal 2, and share your experience to raise awareness. For more details, check the Bangalore International Airport website (bialairport.com) or contact the Disability Inclusion Office for assistance.
